pibiCollab

Support

Help for people
already using pibiCollab

pibiCollab is deployed by your organisation for its members and employees. Depending on what you need, the people who can resolve it are your own organisation's administrators, or us.

Write to soporte@pibico.es and we will answer by email. If your organisation has support terms agreed in its contract, the response times are the ones that agreement sets.

Access

I cannot sign in
to the app

This is what we are asked most often, and it almost always has the same cause: the account does not exist yet.

pibiCollab has no public sign-up. Nobody registers themselves, neither from the app nor from this website. Accounts are created by the administrators of the organisation that holds the contract, and they reach you by invitation. Without that enrolment the app will not take you past the sign-in screen, and that is deliberate.

If your organisation has already enrolled you and you still cannot get in, check the address they enrolled: it must be exactly the one you type into the app. You can sign in with a password, or by asking for a one-time code sent to that mailbox.

Not sure who administers pibiCollab where you work? It is usually whoever signed the contract, or whoever runs IT. If you cannot find them, write to us and we will point you the right way — though only your organisation can create the account.

Who to write to

Every question
has its door

Getting it right first time saves a couple of days of email.

  1. Your administrators

    Adding and removing users, which modules are switched on, permissions, and what happens to the content of someone who leaves.

  2. soporte@pibico.es

    The app misbehaves, something will not load, a transcription fails, minutes will not sign. Tell us what you were doing, what you expected and what you saw.

  3. Your administrators, again

    If a feature says it is not included, or that the pibiCash allowance has run out. That is settled in your organisation's contract; we cannot resolve it on your behalf.

  4. Corporate sales

    If your organisation does not have pibiCollab yet and wants to evaluate it, the door is request access. Nothing is contracted from inside the app.

Common questions

What almost
everyone asks

Can I sign myself up?
No. There is no public registration. Your organisation contracts the service and enrols its members by invitation. The app does not create accounts.
How much does the mobile app cost?
Nothing on top. The mobile client is included in the organisation's contract, with no in-app purchases. The app displays no amounts and offers no way to buy or extend anything.
Voice recording stops when the screen locks.
It should not: the app keeps recording with the screen off, or if you switch apps mid-recording. Check that you granted the microphone permission. If it happens again, write to us with your device model and system version.
Who can see my notes and my recordings?
Only you. Voice recordings, notes and drafts stay in your individual scope. What belongs to the organisation's record is the minutes, agreements, actions and attendance.
A feature tells me it is not available.
It means it falls outside what your organisation contracted, or the pibiCash allowance has run out. The notice points you to your administrators, who can extend it. Notes, tasks, calendar, meetings and scripts keep working.
Can I take my data with me, or delete it?
Yes. From your profile you can export what is yours and request deletion. Bear in mind that the organisation's record — minutes, agreements, actions — belongs to the organisation and is governed by its contract.

Your data

Rights that are
actually exercised

Data is hosted in the European Union under a signed data processing agreement. It is not sold to third parties, there is no advertising and no commercial profiling.

Your organisation is the data controller; pibiCo acts as processor. That is why an access, rectification or erasure request goes to your organisation, which has the export and deletion tooling in its panel to answer within the statutory deadline.

Applicable documents: Terms · Privacy · Cookies · Data processing.

Contact

Who is
on the other end

pibiCo Compañía de Inteligencia de Negocio y Control, S.L.
Spanish tax ID ES B52567831
Avenida de La Costa, 35-6T · 33201 Gijón, Asturias, Spain
soporte@pibico.es

So we can help first time, tell us which device you are writing from, which module you were using and exactly what happened. A screenshot helps.